At litstyles, we want each piece to work in real life—not only on first try-on. If a dress fits differently than expected, shorts do not feel right, or a hat is not your style, that is fine.

This policy explains how returns, exchanges, and refunds work. Questions: email litstyles@gmail.com.

1. Return Window

You have 14 calendar days from the delivery date to start a return.

• The parcel you send back should be postmarked within those 14 days.
• Requests after the window may be refused, but write to us anyway—we will try to help where we can.

2. What Qualifies

Returns and exchanges are accepted only if:

• The item has not been worn, washed, or altered
• Original tags, labels, and packaging are still attached
• There are no stains, smells, pet hair, or other signs of use

Not returnable (hygiene or sale terms):

• Intimate apparel, bodysuits, swimwear
• Earrings or other pierced jewellery
• Face masks and similar personal-care items
• Anything labelled Final Sale on the product page

If you are unsure, email us before you ship anything back.

3. How to Start a Return

Step 1. Email litstyles@gmail.com with:

• Order number
• Item(s) to return
• Reason (optional, but useful for us)

Step 2. We reply within 24 hours with a Return Authorisation Number (RMA) and the return address.

Step 3. Pack the goods securely in the original box if you still have it. Put the RMA on the outside of the parcel. Ship with tracking.

Step 4. After we receive and inspect the return, we process a refund or exchange within 5–7 business days and email you when it is done.

Parcels without a valid RMA may be refused or delayed.

4. Who Pays Return Postage

You pay return shipping unless:

• There is a manufacturing fault (for example broken stitching or hardware)
• We sent the wrong item or the wrong size

In those cases we repay reasonable return postage if you send us the tracking receipt.

For change of mind, fit, or colour preference, use tracked shipping. We cannot cover parcels that go missing without proof of delivery.

5. Refunds

After inspection we email you the result.

• Money goes back to the original payment method (card, PayPal, bank transfer, and so on)
• Allow 5–7 business days after we issue the refund for your bank or provider to show it
• Store credit is available if you prefer it

Partial refunds may apply if the item does not meet the conditions above. Missing tags or packaging may lead to a restocking fee.

6. Exchanges

We can exchange for:

• Another size or colour (tell us what you want when you write)
• A free replacement if the item is faulty or we sent the wrong one

Exchanges follow the same steps as returns (Section 3). After we receive the original, the replacement usually ships in 3–5 business days.

• Defect or our error: we cover both the return and the outbound replacement
• Size or colour swap: you pay the return; we pay to send the new piece

If the replacement is out of stock, we offer a full refund or store credit.

7. Faulty or Damaged Goods

We inspect before dispatch. If something arrives damaged, defective, or incorrect:

• Email litstyles@gmail.com within 7 days of delivery
• Include the order number, a short description, and clear photos

We will arrange a replacement, refund, or store credit, and repay reasonable return postage.

8. Final Sale

Final Sale items cannot be returned, exchanged, or refunded. These are often clearance, samples, or limited runs at a steep discount. Confirm size and colour before you buy.

9. International Returns

We accept returns from abroad.

• You pay return freight, duties, and taxes unless the issue is a defect or our mistake
• Use tracked, insured shipping; we cannot take liability for untracked international loss
• Mark customs paperwork as Returned Goods. If we are charged extra customs fees, those amounts may be taken from your refund.

10. Typical Timeline

11. Refund Seems Late

1. Check the original card, PayPal, or bank account again
2. Ask your bank or card issuer—their posting times vary
3. If it still has not arrived, email litstyles@gmail.com with your order number

12. Cancelling an Order

We ship as soon as we can.

• Email litstyles@gmail.com within 2 hours of placing the order
• If it has not been processed or shipped, we cancel and refund in full
• If it has already shipped, you cannot cancel; return it under this policy after it arrives

13. Contact

Email: litstyles@gmail.com
Reply time: within 24 hours, Monday–Friday

If a piece is not right, send it back. We will help you find something that is.