Shipping & Handling Policy – Litstyles

At Litstyles, we understand how important it is to receive your purchases safely and on time. We work to provide a dependable shipping experience, from order preparation and packaging to transportation and final delivery.

Please read the following policy carefully to understand how we handle orders, shipping arrangements, tracking, and delivery-related matters.

1. Order Processing

Once your payment has been successfully submitted, your order will enter our fulfillment process. This may involve payment confirmation, stock verification, order review, product preparation, quality inspection, packaging, and coordination with our shipping partners.

Please note that order processing and shipping transit are two separate stages.

Orders are normally handled on business days. Processing may require additional time during weekends, public holidays, major promotional events, seasonal shopping periods, or unusually busy fulfillment periods.

2. Estimated Delivery Time

The time required for an order to arrive depends on several factors, including the destination, shipping service, carrier operations, customs clearance, local delivery arrangements, weather, holidays, transportation conditions, and seasonal demand.

Any delivery timeframe displayed on our website or during checkout represents an estimate unless a specific guaranteed delivery commitment is expressly provided.

Actual arrival dates may differ from the original estimate due to circumstances affecting the shipping network.

3. Processing Time and Shipping Transit Time

Order processing time covers the preparation of your purchase before it is transferred to the shipping carrier.

Shipping transit time begins once the carrier receives the package and starts transporting it toward the delivery destination.

The estimated total delivery period consists of:

Processing Time + Shipping Transit Time = Estimated Delivery Period

When planning for the arrival of your order, please allow sufficient time for both stages.

4. Shipping Confirmation

When your package has been dispatched, we may send a shipping notification to the email address associated with your purchase.

Depending on the shipping arrangement, this notification may contain your order reference, shipping provider, tracking number, tracking website, and available delivery information.

If you cannot locate the notification, please check your spam, junk, or promotional email folders.

5. Tracking Your Order

After tracking information has been generated, you can use the tracking number or link included in your shipping notification to follow your package.

Please allow some time for tracking information to become available. A carrier may need to receive the physical parcel, perform an initial scan, and update its tracking database before shipment activity appears online.

Messages such as "Label Created," "Pre-Shipment," "Shipment Information Received," or "Electronic Information Submitted" generally indicate that the shipping details have been registered, although the parcel may still be awaiting its first physical scan.

6. Tracking Information and Updates

Shipment tracking is maintained by the relevant transportation provider. Updates may occasionally be delayed or temporarily unavailable because of carrier handling, international transfers, customs inspections, weekends, public holidays, remote delivery locations, or limitations within local postal systems.

A period without new tracking information does not necessarily indicate that a shipment has been lost.

7. International Shipping

Litstyles may provide international shipping to destinations supported by the delivery options available at checkout.

Depending on the destination, an international shipment may pass through several transportation and handling partners, including international carriers, customs authorities, regional distribution facilities, local postal services, and final-mile delivery providers.

Because multiple parties may participate in the transportation process, tracking updates may not be continuous throughout the journey.

8. Customs Clearance

Packages entering another country may be subject to inspection and processing by local customs authorities.

The time required for clearance varies according to the destination country's procedures and the nature of the shipment.

Litstyles cannot determine or accelerate government customs processing. Additional time may be required for the review of package contents, shipping documents, declared values, import eligibility, or applicable charges.

Further tracking information may become available after the shipment completes the relevant customs procedures.

9. Customs Duties, Taxes, and Import Charges

Depending on local regulations, international orders may be subject to import duties, customs fees, value-added taxes, brokerage charges, or other government-imposed costs.

Where such charges have not been collected during checkout, the carrier or relevant authorities may request payment before or at the time of delivery.

Unless otherwise specified, customers are responsible for applicable import-related charges imposed by the destination country. These amounts are determined by the relevant authorities and are beyond Litstyles' direct control.

10. Shipping Fees

Shipping costs, where applicable, may vary according to the destination, order amount, package size and weight, selected delivery service, and any active shipping offers.

The applicable shipping charge will generally be presented during checkout before you complete payment.

11. Free Shipping Offers

Litstyles may introduce free shipping promotions or special delivery offers periodically.

The conditions for qualifying may include a minimum order value, eligible delivery locations, selected merchandise, promotional dates, or other requirements specified in the relevant offer.

If an order no longer meets the conditions for a shipping promotion because of a cancellation, item removal, or return, the original shipping benefit may be recalculated where permitted by applicable law.

12. Multiple Shipments

For operational or fulfillment reasons, an order containing multiple products may be separated into more than one package.

This may happen because of inventory availability, different fulfillment locations, product dimensions, packaging requirements, or carrier limitations.

When this occurs, separate tracking numbers or shipping notifications may be provided. Individual packages may arrive at different times.

Receiving one part of an order does not necessarily mean that the remaining products have been lost or forgotten.

13. Accuracy of Shipping Information

Customers are responsible for submitting complete and accurate delivery information when placing an order.

Before completing checkout, please verify the recipient's name, street address, apartment or unit number, city, state or province, ZIP or postal code, country, and telephone number.

Missing or incorrect information may cause unsuccessful delivery attempts, transportation delays, delivery errors, or the return of a package to the sender.

14. Shipping Address Changes

If you discover an error in your delivery address, please contact our customer service team immediately.

We will make reasonable efforts to accommodate correction requests while an order is still eligible for changes.

However, once an order has entered fulfillment, been packaged, transferred to a shipping provider, or entered the carrier's delivery network, modifications may no longer be possible.

We cannot guarantee that address changes requested after an order is submitted will be accepted.

15. Incorrect or Incomplete Customer Addresses

When a package cannot be delivered because the address provided at checkout is incorrect or incomplete, the carrier may hold the shipment, attempt to obtain additional information, return the parcel, or designate it as undeliverable.

If a returned package needs to be shipped again, additional delivery charges may apply where permitted by applicable law.

16. Delivery Attempts

Delivery procedures depend on the carrier and the requirements of the destination.

Certain shipments may require a recipient's signature, personal availability, collection from a designated postal facility, or compliance with specific delivery instructions.

If the first delivery attempt is unsuccessful, the carrier may arrange another attempt or provide instructions for collecting the package.

Customers should monitor carrier notifications and follow any instructions provided to complete delivery.

17. Unclaimed Packages

Packages that remain uncollected beyond the carrier's permitted holding period may be sent back to the sender.

An unclaimed shipment does not automatically qualify for an immediate or full refund. Once the package is returned, additional inspection and processing may be necessary before an appropriate resolution can be determined.

If another delivery is requested, additional shipping expenses may apply.

18. Refused Deliveries

If you no longer wish to receive an order, please contact Litstyles before refusing the delivery whenever possible.

A refused shipment may generate return transportation expenses, carrier handling charges, customs costs, or other additional processing requirements.

Refusing a package does not automatically establish eligibility for a full refund. Any applicable refund will be reviewed according to the circumstances and relevant legal requirements.

19. Shipping and Delivery Delays

Although we coordinate with shipping partners to support reliable deliveries, some delays may arise from factors outside our reasonable control.

These may include extreme weather, natural disasters, customs congestion, carrier backlogs, public holidays, transportation interruptions, labor-related disruptions, remote delivery locations, government restrictions, inaccurate address information, and unusually high seasonal demand.

Unless a delivery date has been expressly guaranteed, estimated arrival dates should not be considered fixed deadlines.

20. Holiday and Peak-Season Shipping

During periods of increased shopping activity, both order processing and transportation may take longer than usual.

Busy periods may include major holidays, festive celebrations, seasonal gift-shopping events, clearance promotions, special sales campaigns, and carrier peak periods.

If you are purchasing an item for a particular celebration or important date, we encourage you to place your order as early as reasonably possible.

21. Weather and Transportation Interruptions

Severe weather, natural disasters, airport closures, road restrictions, and other transportation interruptions may affect the movement of packages.

These situations are generally outside Litstyles' direct control. If a shipment is affected, please refer to the carrier's tracking system for the latest available information.

22. Packages Showing as Delivered

If the tracking system identifies your package as delivered but you have not received it, please check the following locations:

• Your mailbox, front entrance, porch, or doorstep.

• Side or rear entrances and garage areas.

• Parcel lockers or designated delivery locations.

• Reception desks, mailrooms, and building management offices.

• Other household members or neighbors who may have accepted the parcel.

Some carriers may update delivery records shortly before a package is physically handed over.

We recommend contacting the carrier or local postal service for additional delivery details. If the package cannot be located, please contact our customer service team with your order number and tracking information so we can review the situation.

23. Shipments Suspected of Being Lost

If your package appears to have stopped moving through the shipping network or may have been lost, please notify our customer service team.

Depending on the circumstances, we may need to request a shipment investigation from the relevant carrier.

Investigation procedures and resolution times vary according to the delivery provider, destination, shipping service, tracking history, and local postal requirements.

Additional information or cooperation from the customer may be requested during the investigation.

24. Damaged Deliveries

If your order arrives with visible damage, please take clear photographs of the affected areas.

Where possible, include images of the external packaging, shipping label, damaged product packaging, and the merchandise itself.

Please send these photographs to our customer service team along with your order number as soon as reasonably possible. The documentation may assist us in reviewing the issue and communicating with the shipping provider.

25. Missing Products

If your order appears to be incomplete, first check whether the products were sent in separate packages.

Review your shipping confirmation messages and any tracking numbers associated with the order.

If all related shipments have been delivered but an item remains missing, please contact our support team and provide:

• Your order number.

• The name or description of the missing product.

• Photographs of the package received.

• A photograph of the shipping label, if available.

These details will help us investigate the fulfillment and delivery records.

26. Shipping Limitations

Certain merchandise or delivery destinations may be restricted by applicable laws, carrier requirements, import regulations, transportation rules, or product-specific shipping limitations.

If we discover that an item cannot be delivered to your location, we may contact you to discuss cancellation or another available arrangement.

27. Remote and Less Accessible Locations

Deliveries to rural communities, remote areas, islands, military addresses, and other locations with limited transportation access may require additional time.

Depending on the location and delivery provider, special handling fees may apply, or a local shipping partner may be responsible for completing the final delivery stage.

28. P.O. Boxes and Special Addresses

Shipping availability for P.O. boxes, military destinations, parcel lockers, and similar delivery addresses depends on the selected carrier and the destination's postal requirements.

If the selected delivery service cannot accommodate the address provided, we may contact you to request an alternative location.

29. Shipping Protection and Insurance

Shipping insurance or parcel protection may be available for certain delivery services.

Coverage, eligibility, exclusions, and claim procedures depend on the relevant carrier or protection provider.

Any optional shipping protection presented during checkout may be governed by separate terms. Customers should review those conditions before selecting additional coverage.

30. Order Cancellation After Dispatch

Once a package has been handed over to the shipping provider, cancellation is generally no longer possible.

If you decide that you no longer want the merchandise, you may need to receive the shipment and submit a return request under our Refund & Return Policy.

Please contact our customer service team before refusing delivery, as an unsuccessful or refused delivery may result in additional expenses or complications.

31. Packages Returned to the Sender

A package may be returned because of incomplete address information, unsuccessful delivery attempts, failure to collect the shipment, recipient refusal, customs-related issues, or restrictions imposed by the carrier.

If tracking indicates that your order is being returned, please contact our customer service team.

We will review the available shipment information and explain the possible next steps based on the reason for the return.

32. Reshipping and Replacement Deliveries

If a new shipment is necessary because of a confirmed fulfillment or shipping error attributable to Litstyles, we will work with you to determine an appropriate solution.

If reshipping is required because of customer-provided information, including an inaccurate or incomplete delivery address, additional shipping costs may apply where legally permitted.

33. Shipping Charges and Refund Eligibility

Shipping fees may be non-refundable unless an order is canceled before dispatch, the shipment was incorrect due to an error on our part, the merchandise is confirmed defective where applicable, or a refund is otherwise required by law.

For additional information about return conditions, eligible refunds, and any applicable deductions, please consult our Refund & Return Policy.

34. Delivery Responsibility

Once the carrier's records confirm successful delivery to the address supplied during checkout, the shipment will generally be treated as delivered.

If you believe the parcel was delivered to an incorrect location, stolen, or left somewhere unsafe, please notify the carrier and our customer service team as soon as possible.

We will review the available tracking records and delivery information to help assess the circumstances. Any resolution will depend on the evidence, applicable circumstances, and relevant legal requirements.

35. Events Outside Our Reasonable Control

Subject to applicable law, Litstyles cannot be held responsible for delivery interruptions or shipping failures caused by events beyond our reasonable control.

Such events may include natural disasters, severe weather, armed conflict, civil disturbances, government restrictions, public health emergencies, customs interruptions, transportation failures, carrier disruptions, internet or system outages, and other extraordinary circumstances.

We will make reasonable efforts to assist affected customers and restore normal shipping arrangements when conditions allow.

36. Policy Updates

Litstyles reserves the right to revise this Shipping & Handling Policy periodically to reflect changes in delivery services, fulfillment procedures, shipping costs, international requirements, operational practices, or applicable laws and regulations.

The most recent version will be made available on our official website.

We encourage customers to review this page before making a purchase to stay informed about our current shipping arrangements and delivery procedures.

37. Contact Us

For assistance with order preparation, shipping charges, tracking updates, delivery delays, damaged parcels, missing merchandise, or address corrections, please contact the Litstyles customer service team.

Official Website: www.litstyles.com

Customer Service Email: service@litstyles.com

To help us handle your request efficiently, please include your name, order number, checkout email address, tracking number (if available), a description of your concern, and relevant photographs when necessary.

For security reasons, please do not include passwords, full payment card numbers, PINs, or other sensitive payment credentials in your email.

Our team will review the information provided and assist you based on the available order and shipping records.

Thank you for shopping at Litstyles. We sincerely appreciate your confidence in our store and look forward to making your shopping and delivery experience as convenient as possible.